Analisis Dukungan Organisasional Persepsian Dan Employee Engagement Terhadap Kinerja Karyawan: Kepuasan Kerja Sebagai Pemediasi
Keywords:
dukungan organisasional persepsian, employee engagement, kepuasan kerja, kinerja
Abstract
This study aims to analyze the effect of perceived organizational support (POS) and employee engagement on performance and the role of job satisfaction in mediating the effect of perceived organizational support (POS) and employee engagement on performance. The population in this study were permanent employees at PT. Solusi Bangun Indonesia Tbk. The research method used was a survey and a sample size of 185 employees. The research instrument adopted from previous research. Retrieval of data by means of questionnaires and interviews. Validity and reliability tests show all questionnaire items are valid and reliable. To test H1 and H2 with simple regression, H3 and H4 test with Baron and Kenny regression model. The results of hypothesis testing show that: (1) perceived organizational support has a significant effect on employee performance, (2) employee engagement has a significant effect on employee performance, (3) job satisfaction partially mediates the effect of perceived organizational support on employee performance, and (4) job satisfaction does not mediate the effect of Employee engagement on employee performance.
References
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Crossman, A., & Abou‐Zaki, B. (2003). Job satisfaction and employee performance of Lebanese banking staff. Journal of Managerial Psychology.
Dajani, Maha Ahmed Zaki. (2015). The Impact of Employee Engagement on Job Performance and Organisational Commitment in the Egyptian Banking Sector. Journal of Business and Management Sciences. Vol.3, No.5.
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Juhdi, N., Pa'wan, F., & Hansaram, R. M. K. (2013). HR Practices and Turnover intention: The mediating roles of organizational commitment and organizational engagement in a selected region in Malaysia. The International Journal of Human Resource Management, 24(15), 3002-3019. http://dx.doi.org/10.1080/09 585192.2013.763841
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Annisa, Auzi dan Pantius Drahen Soeling. (2013). Pengaruh Employee Engagement terhadap Kinerja Karyawan PT. Chandra Sakti Utama Leasing Jakarta. Jurnal FISIP-UI.
Anthony‐McMann, P. E., Ellinger, A. D., Astakhova, M., & Halbesleben, J. R. (2017). Exploring different operationalizations of employee engagement and their relationships with workplace stress and burnout. Human Resource Development Quarterly, 28(2), 163-195.
Baron, Reuben. M., & Kenny, David. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, Vol. 1, No. 6: 1173-1182.
Baumruk, R., B. Gorman. (2006). Why Managers are Crucial to Increasing Engagement. Strategic HR Review, pp. 24-27
Bogler,R.andNir,A.E.(2012),“Theimportanceofteachers’perceivedorganizationalsupportto job satisfaction, what empowerment got to do with it?”, Journal of Educational Administration, Vol. 50 No. 3, pp. 287-306.
Cheung, M.F.Y. (2013), “The mediating role of perceived organizational support in the effects of interpersonal and informational justice on organizational citizenship behavior”, Leadershipand Organization Development Journal, Vol. 34 No. 6, pp. 551-572.
Cho, J. and Treadway, D.C. (2011), “Organizational identification and perceived organizational support as mediator of the procedural justice-citizenship behavior relationship: a cross-cultural constructive replication”, European Journal of Work and Organizational Psychology, Vol. 20 No. 5, pp. 631-653.
Chung, T.-L., Rutherford, B. and Park, J. (2012), “Understanding multifaceted job satisfaction of retail employees”, International Journal of Retail and Distribution Management, Vol. 40 No. 9, pp. 699-716.
Crossman, A., & Abou‐Zaki, B. (2003). Job satisfaction and employee performance of Lebanese banking staff. Journal of Managerial Psychology.
Dajani, Maha Ahmed Zaki. (2015). The Impact of Employee Engagement on Job Performance and Organisational Commitment in the Egyptian Banking Sector. Journal of Business and Management Sciences. Vol.3, No.5.
Davis, Keith., & Newstrom, John. (1985). Organizational behavior: readings and exercises. McGraw-Hill.
Dewi, C. N. C., Bagia, I. W., & Susila, G. P. A. J. (2018). Pengaruh stres kerja dan kepuasan kerja terhadap kinerja karyawan pada bagian tenaga penjualan UD Surya Raditya Negara. Bisma: Jurnal Manajemen, 4(2), 154-161.
Dugguh, S. I., & Dennis, A. (2014). Job satisfaction theories: Traceability to employee performance in organizations. Journal of business and management, 16(5), 11-18.
Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of applied psychology, 82(5), 812.
Eisenberger, R., Huntington. R, Hutchison, S., dan Sowa. D. (1986). Perceived Organizations Support. Journal of Applied Psychology. Vol. 73 No.3.
Elstad, E., Christophersen, K.-A. and Turmo, A. (2013), “Antecedents of organizational citizenship behavior among educators in language education for adult immigrants in Norway”, Adult Education Quarterly, Vol. 63 No. 1, pp. 78-96.
Engko, C. (2008). Pengaruh kepuasan kerja terhadap kinerja individual dengan self esteem dan self efficacy sebagai variabel intervening. Jurnal bisnis dan akuntansi, 10(1), 1-12.
Francis, C.A. (2012), “The mediating force of ‘face’: supervisor character and statuss related to perceived organizational support at work outcomes”, Journal of Leadership and Organizational Studies, Vol. 19 No. 1, pp. 58-67.
Han, S. T., Nugroho, A., Kartika, E. W., & Kaihatu, T. S. (2012). Komitmen afektif dalam organisasi, perceived organizational support, dan kepuasan kerja. Jurnal manajemen dan kewirausahaan, 14(2), 109-117.
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268-279. http://dx.doi.org/10.1037/0021-9010.87.2.26
Hughes, Julia Christensen dan Evelina Rog. (2008). Talent Management, A Strategy for Improving Employee Recruitment, Retention, and Engegement within Hospitality Organization. International Journal of Contemporary Hospitality Management, Vol. 20, No.7, pp.743-757.
Inuwa, M. (2016). Job satisfaction and employee performance: An empirical approach. The Millennium University Journal, 1(1), 90-103.
Ishfaq Ahmed, Muhammad Musarrat Nawaz, (2015) "Antecedents and outcomes of perceived organizational support: a literature survey approach", Journal of Management Development, Vol. 34 Issue: 7, pp.867-880
Islam, T., Ahmad, U. N. U., & Ahmed, I. (2014). Exploring the relationship between POS, OLC, job satisfaction and OCB. Procedia-Social and Behavioral Sciences, 114, 164-169.
Jakbsen, M. and Andersen, S.C. (2013), “Intensifying social exchange relationships in public organizations: evidence from a randomized field experiment”, Journal of Policy Analysis and Management, Vol. 32 No. 1, pp. 60-82.
Juhdi, N., Pa'wan, F., & Hansaram, R. M. K. (2013). HR Practices and Turnover intention: The mediating roles of organizational commitment and organizational engagement in a selected region in Malaysia. The International Journal of Human Resource Management, 24(15), 3002-3019. http://dx.doi.org/10.1080/09 585192.2013.763841
Kamalanabhan, T. J., Sai, L. P., & Mayuri, D. (2009). Employee engagement and job satisfaction in the information technology industry. Psychological reports, 105(3), 759-770.
Kambu, A. (2012). Pengaruh Leader-Member Exchange, Persepsi Dukungan Organisasional, Budaya Etnis Papua dan Organizational Citizenship Behavior, terhadap Kinerja Pegawai pada Sekda Provinsi Papua. Jurnal Aplikasi Manajemen, 10(2), 262-272.
Karatepe, O.M. (2012a), “Perceived organizational support, career satisfaction, and performance outcomes: a study of hotel employees in Cameroon”, International Journal of Contemporary Hospitality Management, Vol. 24 No. 5, pp. 735-752.
Karatepe, O.M. (2012b), “The effects of coworker and perceived organizational support on hotel employee outcomes: the mediating role of job embeddedness”, Journal of Hospitality and Tourism Research, Vol. 36 No. 4, pp. 495-516.
Kavanaugh, J., Duffy, J., & Lilly, J. (2006). The relationship between job satisfaction and demographic variables for healthcare professionals. Management Research News, 29(6), 304-325.
Khan, A. H., Nawaz, M. M., Aleem, M., & Hamed, W. (2012). Impact of job satisfaction on employee performance: An empirical study of autonomous Medical Institutions of Pakistan. African journal of business management, 6(7), 2697-2705.
Kordbacheh, N., Shultz, K. S., & Olson, D. A. (2014). Engaging mid and late career employees: The relationship between age and employee engagement, intrinsic motivation, and meaningfulness. Journal of Organizational Psychology, 14(1), 11-24.
Kreitner, R. &Kinicki A. (2000). Organizational Behavior 5th edition, Boston: Mc Graw-Hill.
Kuncoro, Mudrajad. (2003). Metode Riset Untuk Bisnis & Ekonomi. Jakarta: Erlangga.
Mahardika, Lorenzo.A. (2020). “Solusi Bangun Indonesia (SMCB) Kaji Ulang Rencana Belanja Modal”, Dalam Bisnis.com. 9 Juli 2020. Jakarta.
Landsman, M.J. (2008), “Pathways to organizational commitment”, Administration in Social Work, Vol. 32 No. 2, pp. 105-132.
Lianasari, Paulus Wardoyo, dan Djoko Santoso. (2017). Pengaruh Stres Kerja, Employee Engagement, dan Kedisiplinan terhadap Kinerja dengan Kepuasan Kerja sebagai Variabel Intervening pada Karyawan CV. Karya Manunggal Semarang. Neo-Bis. Volume 11, No.2.
Luthans, F., & Peterson, S. J. (2002). Employee engagement and manager self-efficacy. The Journal of Management Development, 21(5), 376-387.
Macey, W.H., B. Schneider., K.M Barbera., S.A Young. (2009). Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage. United States: Wiley-Blackwell.
Mathis dan Jackson. (2009). Manajemen Sumber Daya Manusia, Edisi 10. Jakarta : Salembada Empat.
Metria, K., & Riana, I. G. (2018). Pengaruh Dukungan Organisasi Terhadap Komitmen Organisasional Dan Kinerja Pegawai. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 7(9), 2117-2146.
Miao, R. T. (2011). Perceived organizational support, job satisfaction, task performance and organizational citizenship behavior in China. Journal of Behavioral and Applied Management, 12(2), 105.
Muse, L.A. and Wadsworth, L.L. (2012), “An examination of traditional versus non-traditional benefits”, Journal of Managerial Psychology, Vol. 27 No. 2, pp. 112-131.
Newman, A., Thanacoody, R., & Hui, W. (2012). The effects of perceived organizational support, perceived supervisor support and intra‐organizational network resources on turnover intentions. Personnel Review.
Nur, S. (2013). Konflik, stres kerja dan kepuasan kerja pengaruhnya terhadap kinerja pegawai pada Universitas Khairun Ternate. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 1(3).
Parson, Marsha. B. (1998). A Review of Procedural Acceptability in Organizational Behavior Management. Journal of Organizational Behavior, Vol. 18, Issue 23: 173-190.
Prawirosentono, Suryadi. (2008). Kebijakan Kinerja Karyawan. Yogyakarta: BPFE.Sugiyono. 2011. Metode Penelitian Kuantitatif, Kualitatif dan R & D. Bandung: Afabeta.
Putra, I. D. P. G. W., Sintaasih, D. K., & Putra, M. S. (2016). Pengaruh dukungan organisasional terhadap kepuasan kerja dan komitmen organisasional. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 5, 3531-3560.
Rachmawati, M. (2013). Employee Engagement Sebagai Kunci Meningkatkan Kinerja Karyawan. Among Makarti, Vol.6 No.12.
Reneé Roberts-Turner, Pamela S. Hinds, John Nelson, Juanda Pryor, Nellie C. Robinson, and Jichuan Wang. (2014), Effects of Leadership Characteristics on Pediatric Registered Nurses’ Job Satisfaction. PEDIATRIC NURSING/September-October, Vol. 40/No. 5
Rhoades, L. and Eisenberger, R. (2002), “Perceived organizational support: a review of the literature”, Journal of Applied Psychology, Vol. 87 No. 4, pp. 698-714.
Riggle, R.J., Edmondson, D.R. and Hansen, J.D. (2009), “A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research. Journal of business research, Vol. 62 No. 10, pp. 1027-1030.
Robbins, P. Stephen., & Judge, Timothy. A. (2015). Organizational Behavior, 16th Edition. Pearson.
Robbins P. Stephen, Mary Coulter. (2014). Management. TwelfthEdition.United States: Pearson Education Limited.
Rosita, Titik dan Tri Yuniati. (2016). Pengaruh Kepuasan Kerja terhadap Kinerja Karyawan dengan Komitmen Organisasional sebagai Variabe Intervening. Jurnal Ilmu dan Riset Manajemen. Volume 5, No.1.
Ruggiero, J.S. (2005). Health, work variables, and job satisfaction among nurses. Journal of Nursing Administration, 33(5), 254-263.
Siddhanta, Abhijit dan Roy, Debalina. (2010). Employee engagement – Engaging the 21st century workforce. Asian Journal of Management Research.
Simosi, M. (2012), “Disentangling organizational support construct: the role of different sources of support to newcomers’ training transfer and organizational commitment”, Personnel Review, Vol. 41 No. 3, pp. 301-320.
Siswanti, Yuni., Kurnianto, H.K., Hartono. A., Prajoho, W., & Palupi, M. (2018). Constructing Model Preposition of Employee Justice Climate, Perceived Organisational Support, Employee Engagement, and Counterproductive Work Behavior. The 31 Th Proceeding of Ibima.Millan, Italy, 25-26 April.
Sulea, C., Virga, D., Maricutoiu, L.P., Schaufeli, W., Dumitru, C.Z. and Sava, F.A. (2012), “Work engagement as mediator between job characteristics and positive and negative extra-role behaviors”, Career Development International, Vol. 17 No. 3, pp. 188-207.
Thakur, P. (2014). A research paper on the effect of employee engagement on job satisfaction in IT sector. Journal of Business Management & Social Sciences Research, 3(5), 31-39.
Tuzun, I.K. & Kelmci, R.A. (2012), “Organizational and supervisory support in relation to employee turn over intentions”, Journal of Managerial Psychology, Vol.27 No.5, pp.518-534.
Wickramasinghe, V. and Perera, S. (2012), “Effects of perceived organization support, employee engagement, and organizational citizenship behavior on quality performance”, Total Quality Management and Business Excellence, available at: http://dx.doi.org/10.1080/ 14783363.2012.728855.
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Published
2020-12-31
How to Cite
YUNI, Y. S., & Wahyu Pratiwi , K. (2020). Analisis Dukungan Organisasional Persepsian Dan Employee Engagement Terhadap Kinerja Karyawan: Kepuasan Kerja Sebagai Pemediasi. Jurnal Manajemen Dan Keuangan, 9(3), 286-304. https://doi.org/10.33059/jmk.v9i3.2731
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