Pengaruh Burnout terhadap Work Engagement Karyawan melalui Perceived Organizational Support sebagai Variabel Mediasi

  • Savira Alviolita Marcelina Fakultas Psikologi, Universitas Muhammadiyah Prof. Dr. Hamka
  • Puti Archianti Fakultas Psikologi, Universitas Muhammadiyah Prof. Dr. Hamka
Keywords: Burnout, Perceived Organization Support, Work Engagement

Abstract

This research aims to test the effect of burnout on work engagement with perceived organizational support as a mediating variable. This research uses a quantitative approach with a mediation test model, with a sample size of 230 employees of PT. X in Purwakarta Regency selected through purposive sampling. Burnout is measured using the MBI (Maslach Burnout Inventory) scale, work engagement is measured using the UWES-9 (Utrecht Work Engagement Scale), while the tool for measuring perceived organizational support uses the SPOS-8 (Survey of Perceived Organizational Support) scale. The results show that perceived organizational support is able to partially mediate. Based on the results obtained, it was concluded that there was an influence of burnout on employee work engagement with perceived organizational support as a mediating variable.

References

Appelbaum, N. P., Lee, N., Amendola, M., Dodson, K., & Kaplan, B. (2019). Surgical resident burnout and work satisfaction: The role of workplace climate and perceived organizational support. Journal of Surgical Research. 234(1), 20–25. https://doi.org/10.1016/j.jss.2018.08.035.

Apsari, F. Y., & Wijaya, V. M. (2022). Work engagement dengan perceived organizational support pada karyawan yang melakukan work from home. EXPERIENTIA: Jurnal Psikologi Indonesia, 10(1), 95-107. https://doi.org/10.33508/exp.v10i1.3886.

Aryatno, R. M. (2019). The relationship between work engagement and burnout in Ditpolair Korpolairud Baharkam Polri. Psychological Research and Intervention, 2(2), 82-88. https://doi.org/10.21831/pri.v2i2.30361.

Azwar, S. (2012). Reliabilitas dan validitas (edisi 4). Pustaka Pelajar.

Bakker, A. B., & Demerouti, E. (2016). Job demands–resources theory: Taking stock an looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. http://dx.doi.org/10.1037/ocp0000056.

Barkhowa, M. K. (2020). Pengaruh job resources terhadap work engagement melalui burnout karyawan industri manufaktur di Salatiga. Fokus Ekonomi: Jurnal Ilmiah Ekonomi, 15(1), 241-261. https://doi.org/10.34152/fe.15.1.241-261.

Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173.

Christianty, T. O. V., & Widhianingtanti, L. T. (2017). Burnout ditinjau dari employee engagement pada karyawan. Psikodimensia, 15(2), 351-373. https://doi.org/10.24167/psiko.v15i2.996.

Datubara, N., Lumapow, H. R., & Naharia, M. (2024). Pengaruh perceived organizational support terhadap burnout pada guru di Yayasan Don Bosco Manado. Psikopedia, 5(3), 235-242. https://doi.org/10.53682/pj.v5i3.9550.

Yunina, D. S., & Larassaty, A. L. (2024). Pengaruh job resources terhadap work engagement melalui burnout. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi), 11(1), 314–329. https://doi.org/10.35794/jmbi.v11i1.54087.

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500-507. http://dx.doi.org/10.1037/0021-9010.71.3.500.

Ghozali, I. (2016). Aplikasi analisis multivariate dengan program IBM SPSS 23 (Edisi 8). Badan Penerbit Universitas Diponegoro.

Hardianto, Y., & Ratna, D. (2022). Pengaruh perceived organizational support terhadap work engagement pada karyawan Panghegar Stone Quary. Jurnal Penelitian Pendidikan, Psikologi Dan Kesehatan (J-P3K), 3(1), 1-6. https://doi.org/10.51849/j-p3k.v3i1.130.

Hafiza, H. (2024). Pengaruh perceived organizational support terhadap work engagement karyawan perhotelan di Kota Padang. Psibernetika, 16(2), 91-98. https://10.30813/psibernetika.v16i2.4539.

Hussein, S. (2018). Work engagement, burnout and personal accomplishments among social workers: A comparison between those working in children and adults’ services in England. Administration and Policy in Mental Health and Mental Health Services Research, 45(6), 911-923. https://doi:10.1007/s10488-018-0872-z.

Sari, M. D. I., Widiana, H. S., & Yuliasesti, E. (2019). Pengaruh workplace spirituality dan perceived organizational support terhadap burnout dimediasi oleh kepuasan kerja. Jurnal Sains Psikologi, 8(2), 248-257. http://dx.doi.org/10.17977/um023v8i22019p248.

Kristiana, I. F., Fajrianthi, F., & Purwono, U. (2019). Analisis rasch dalam utrecht work engagement scale-9 (UWES-9) versi bahasa indonesia. Jurnal Psikologi, 17(2), 204-217. https://doi.org/10.14710/jp.17.2.204-217.

Marti, F., Giannarelli, D., Mitello, L., Fabriani, L., Latina, R., & Mauro, L. (2019). Correlation between work engagement and burnout among registered nurses: An Italian hospital survey. Professioni Infermieristiche, 72(1), 42–49. https://doi.org/10.7429/pi.2019.72042.

Maulana, F., & Sudarsi, S. (2024). Pengaruh tuntutan pekerjaan, self efficacy dan burnout terhadap work engagement (Studi pegawai Dinas Sosial Kota Semarang). Management Studies and Entrepreneurship Journal (MSEJ), 5(2), 3181–3189. https://doi.org/10.37385/msej.v5i2.4359.

Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113. https://doi.org/10.1002/job.4030020205.

Mufarrikhah, J. L., Yuniardi, M. S., & Syakarofath, N. A. (2020). Peran Perceived organizational support terhadap work engagement karyawan. Gadjah Mada Journal of Psychology (GamaJoP), 6(2), 151- 164. https://dx.doi.org/10.22146/gamajop.56396.

Ozyer, K., Berk, A., & Polatci, S. (2016). Does the perceived organizational support reduce burnout? A survey on Turkish health sector. International Journal of Business Administration and Management Research, 2(1), 22-27. https://www.zelusinternational.com/index.php/IJBAMR/article/view/122.

Permadani, A. K. (2024). Peran perceived organizational support sebagai pemediasi pengaruh work-family conflict terhadap job burnout pada karyawan PT. Solo Murni. Doctoral Dissertation. Universitas Muhammadiyah Surakarta. https://eprints.ums.ac.id/121881/1/NASKAH%20PUBLIKASI.pdf.

Prakosa, M. M., Nursalam, N., & Yuswanto, T. J. A. (2020). Komitmen organisasional dan penurunan burnout syndrome perawat. Jurnal Penelitian Kesehatan "SUARA FORIKES", 12(1), 6–9. https://doi.org/10.33846/sf12102.

Pratiwi, A. K., & Nurtjahjanti, H. (2020). Hubungan antara spiritualitas kerja dengan burnout pada perawat rawat inap RSI Sultan Agung Kota Semarang. Jurnal EMPATI, 7(1), 269-273. https://doi.org/10.14710/empati.2018.20195.

Reijseger, G., Peeters, M. C., Taris, T. W., & Schaufeli, W. B. (2017). From motivation to activation: Why engaged workers are better performers. Journal of Business and Psychology, 32(1), 117–130. https://doi.org/10.1007/s10869-016-9435-z.

Riyanto & Hatmawan. (2020). Metode penelitian kuantitatif penelitian di bidang manajemen, teknik, pendidikan, dan eksperimen. Deepublish.

Rismawan, A., & Wijono, S. (2021). Perceived organizational support and burnout among nurses: A finding from Salatiga, Indonesia. Jurnal Ilmiah Bimbingan Konseling Undiksha, 12(2), 214-227. https://doi.org/10.23887/jibk.v12i2.34125.

Samadi, S. A., Biçak, C. A., Osman, N., Abdalla, B., & Abdullah, A. (2023). Job burnout and job satisfaction among healthcare service providers in a daycare center for individuals with autism spectrum disorders in low-resource settings. Brain Sciences, 13(2), 1-12. https://doi.org/10.3390/brainsci13020251.

Safitri, C. M. T., & Anisah, L. (2021). Keterkaitan antara job insecurity dan perceived organizational support dengan job burnout di masa pandemi. Jurnal Psikologi: Jurnal Ilmiah Fakultas Psikologi Universitas Yudharta Pasuruan, 8(1), 18-37. https://doi.org/10.35891/jip.v8i1.2488.

Schaufeli, W. B., & Bakker, A. B. (2004). Utrecht work engagement scales (UWES). Utrecht University, Occupational Health Psychological Unit.

Sinambela, L. P. (2020). Penelitian kuantitatif. PRISMAKOM (Jurnal Pengembangan Manajemen, Bisnis, Keuangan, Dan Perbankan), 17(1), 21–36. http://www.jurnal.stieyasaanggana.ac.id/index.php/yasaanggana/article/view/55/25.

Sitanggang, F. T. (2018). Pengaruh persepsi dukungan organisasi terhadap keterikatan kerja pada karyawan marketing PT. Infomedia Nusantara. Publikasi Ilmiah. https://repositori.usu.ac.id/handle/123456789/7480.

Sugiyono. (2017). Metode penelitian kuantitatif, kualitatif dan R&D. CV. Alfabeta.

Sugiyono. (2020). Metode penelitian kualitatif. CV. Alfabeta.

Wardani, L. M. I., & Amalia, W. N. (2021). Psychological capital, job insecurity, dan burnout. Penerbit NEM.

WHO. (2019). Kelelahan merupakan "fenomena pekerjaan": Klasifikasi penyakit internasional. Edisi tanggal 29 Mei. https://www-who-int.translate.goog/news/item/28-05-2019-burn-out-an-occupational phenomenon-international-classification-of diseases?_x_tr_sl=en&_x_tr_tl=id&_x_tr_hl=id&_x_tr_pto=sc.

Wickramasinghe, N., Dissanayake, D., & Abeywardena, G. (2019). Relationship between burnout and work engagement among Sri Lankan collegiate cycle students. European Journal of Public Health, 29 (Supplement_4), ckz186-560. https://doi.org/10.1093/eurpub/ckz186.560.

Yaghoubi, N. M., Pourghaz, A., & Toomaj, H. G. (2014). Study of perceived organizational support’s relationship with job burnout. International Journal of Academic Research in Business and Social Sciences, 4(6), 315–324. https://doi.org/10.6007/ijarbss/v4-i6/961.

Yew, V. G. W., & Ramos, H. M. (2019). The relationship between perceived organizational support, age, and burnout: Implications for the Malaysian higher education workplace. International Journal of Employment Studies, 27(2), 35–57. https://search.informit.org/doi/10.3316/ielapa.956063459609167.

Published
2024-08-30
How to Cite
Marcelina, S. A., & Archianti, P. (2024). Pengaruh Burnout terhadap Work Engagement Karyawan melalui Perceived Organizational Support sebagai Variabel Mediasi. Jurnal Samudra Ekonomi Dan Bisnis, 15(3), 521-531. https://doi.org/10.33059/jseb.v15i3.10067
Section
Articles